Tuesday, November 13, 2007

Is It A Sign?

"Dial up, dial up, dial up up up....
Dial up, dial up, dial up up up....
Dial up, dial up, dial up up up....
Dial uuuuuuppppppppp...Sucks sucks sucksssssssssssssssss!"

ummmmm...yeah, I'd like to tell you that things went as planned last Wednesday, and I am currently surfing the Net at lightening speed.....but that would make me a big fat liar with my pants on fire. In fact.....things went as FAR from planned as possible.

They were supposed to show up between 8am and noon on Wednesday. I took the morning off from work, as it is required that the homeowner be present during installation. At 11:22 am, they called me, and proceeded to ignore the fact that they were supposed to already be here, and try to schedule me for the following Monday (today) or Tuesday. I didn't let them off easy, I explained that I had been waiting for this dang Satellite Internet for several months. When I finally got an appointment for installation, it was set 1 1/2 months out, but they would kindly take my $199 for equipment right then. As the appointment approached, no one called me to confirm. The day before I called to verify that someone was going to be there. It was agreed that someone would be at my house between 8am and noon, and now....here we are on the phone and you are telling me that no one even intended on being here today?

The person on the phone did a lovely job of passing the buck, and acting like she never even had my name as a possible customer until that very morning. She worked really hard to place all the negativity onto Dish Network, instead of the contracted company she worked for. I explained how I had missed work for no apparent reason that morning, and was pretty frustrated with that, but if they could come on Monday, it would work out since I had that day off for the holiday. She kindly told me that she would call me to let me know if they would be coming in the AM or PM. I hung up and went to work.

Not surprisingly, I never heard back from her. I called on Saturday. She babbled on about being so busy, and fumbled to find the paperwork that would indicate whether my installation was scheduled for the AM or PM. She finally confirmed that someone would be at my house between 12pm and 5pm on Monday the 12th.

Well, I'd like to say that I am surfing the Internet now at Satellite speed, but I.AM.NOT! Guess who was a NO SHOW? and didn't call or anything? Seriously people. Where in the heck did costumer service go? Why on earth would the not call? Today could have been great. I had lots of time to go shopping and out to lunch with my hubby who was home from work, but NOOOOOOO we had to be home by noon. Sugar took a fabulously long nap today, and I could have been reading blogs...but I didn't want to be all dialed up in case they needed to call me for directions. So instead....I had a really long boring day, and they don't seem to care!

My question is this......Is is some sort of sign that I should just stick with freakin dial up or what? I mean....I have been trying to get the dang thing for nearly 6 months. I would try for a different company, but I would have to pay over $20 more a month. I have never had any trouble with Dish Network for my TV. Why is this so hard? Is it a sign? Should I just let it go?

P.S...I'm not even going to look at this for typos tonight....sorry....I am a little pissy! :( I want to just go read some other blogs...and lift my spirits.

17 Live It or Love It:

mrsnesbitt said...

Technology, amazing when it works!

Julie Corbett said...

Oh, Corey! I'm so sorry about your Internet troubles. That stinks! High speed will be SO worth it when you do finally get it, so hang in there! :)

Megan (FriedOkra) said...

I'd try another company. I'm very happy with my SBC service (it's now AT&T - welcome back to the monopoly, Gramma Bell) and they came out within a day or two of my call. I'm sorry you're having issues... dial-up is for the birds!

Leendaluu said...

Go higher in the company. Call the rep back and ask for her manager and be persistent (which is leendaluu talk for bitchy). If you want, I'll call for you....

Mama Zen said...

Do not take the actions of a moron as a sign!

Is this the only available company where you are?

Laura said...

Oh my gosh, Corey! How completely aggravating! Argh!

Is there anyone else at this company you can talk to? I think it's time to get in their face as much as possible, because they've put you through a ridiculous amount of frustration already.

Lots of hugs!

Deb - Mom of 3 Girls said...

Wow, and I thought Comcast was bad with the customer service... We never had any trouble with Dish, but we only had them for tv and not internet. I agree with leendaluu and laura - see if you can talk to a manager or someone higher, and they should give you some kind of discount or something for your trouble.

Ron works as a cable installer and I have my own frustrations with how installations are scheduled in those 'lovely' time blocks but it sounds like they never even scheduled anyone to come out? What a mess.

I hope it is worked out soon - it will be worth it, I promise!! :)

The Egel Nest said...

dial up....yikes...that was no fun even ten years ago...:(

The Egel Nest

childlife said...

Oh, don't give up on it - high speed will be so worth the wait... and you said you needed to lift your spirits? Well I happen to have just the thing! I've a little something for you over at my place : )

Lori- Fairytales & Margaritas said...

I would see if they can give you your money back for the equipment for all of your troubles. They owe you at least that! We have DirectTV and have been very happy.

Melissa Garrett said...

What a mess! ARG!

holly said...

i like you so much corey that i am willing to come there and smack them for you. will tomorrow be alright? seriously, i can put some stank on it.

Jo Beaufoix said...

Oh I am so annoyed for you. what a bunch of unprofessional gits.
I'm sure you'll get there in the end.
I am so mad for you.

Candace said...

Isn't it amazing the amount of time spent on this stuff! I know it will begin to go smoothly for you and then you'll be quick as lightning!!

jennwa said...

I am so sorry for you. I hope you get this worked out soon. High speed is way better, I would not give up yet. I do not think it is a sign for you not to get high speed, I think it is a sign on how bad many companies treat their customers.

WorksForMom said...

Gopher for hi-speed and NEVER look back Corey!! You won't miss it!

Autumn said...

Oh I would be beyond irritatted. Have you tried calling Dish and letting them know that their contract people suck? Maybe they have someone else in the area that can do it. We have Dish and the first guy we dealt with was an idiot and jerk.. the next time they sent someone from a totally different contracted company. UGH.. sorry your having to deal with idiots. It will be worth it when you finally get it though. Hang in there!

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